Frequently Asked Questions
1. What is Velatica?
Velatica is a USA-focused online women's fashion store offering a wide range of trendy clothing and everyday essentials designed for comfort and confidence. Our collections span everything from dresses and two-piece sets to tops, outerwear, swimwear, and footwear — embracing modern styles that combine fashion, practicality, and value so you can look and feel your best, whatever the occasion.
2. Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
3. How long does shipping take?
- Order Cut-Off Time: 5:00 PM (EST)
- Handling Time: 1–3 business days (Monday–Friday)
- Transit Time: 6–9 business days (Monday–Friday)
- Estimated Delivery: 7–12 business days
- Shipping Cost: FREE
Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.
4. Which shipping carriers do you use?
We partner with trusted shipping carriers, including:
- United States Postal Service (USPS)
- FedEx
- United Parcel Service (UPS)
- UniUni
Carrier selection may vary depending on destination and availability.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment.
If you do not receive tracking information within 3 business days of placing your order, please contact our support team.
6. Do you accept returns?
Yes. We accept returns and exchanges within 30 days of delivery for both defective and non-defective items. Items must be returned in new, unused condition. To start a return, download and print your free prepaid return label from your order confirmation email. Refunds are processed within 10 business days of receiving your return.
7. When will I receive my refund?
Once your return is received and approved, refunds are issued to your original payment method within 10 business days.
Please allow additional processing time from your bank or payment provider.
8. Are your products comfortable and suitable for everyday wear?
Yes. Our products are selected with comfort, quality, and everyday style in mind. We focus on materials and designs that provide a comfortable fit for daily use.
9. How can I contact Velatica?
We’re here to help! Feel free to reach out to us for any questions, support, or inquiries.
📍 Head Office
825 Eighth Avenue
New York, NY 10019
United States
📦 Warehouse & Fulfillment Center
17300 Railroad Street, Unit D
City of Industry, California 91748
United States
📞 Phone
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)